BUDGET.

8 customer-facing SLOs tracked against monthly error budgets. 3 burned more than 80% of budget by day 10. 1 violated SLO 4 quarters in a row without remediation.

An SLO you keep breaking is a promise you keep breaking.

EB-005 · /checkout latency SLO 80% BURNED

p99 target 400ms. Current 612ms. Budget exhausted Nov 14.

Freeze new features on /checkout, fix latency, halt SLO bleed.