POSTMORTEM.

24 incidents logged this year with severity, MTTR, and customer impact. 7 have no postmortem document attached. 3 share the same unresolved root cause across postmortems.

Repeating the same incident is the only failure mode worth fixing.

INC-019 · payment timeout RECURRING

3rd occurrence in 6mo · same DNS root cause · same fix never landed.

Promote DNS fix to P0, block deploy gates until shipped.